Risorse sul Service Design

Magari sai già tutto di Service Design (e potresti proporti come mentore!).
Magari prima di venire alla Jam ti fa piacere capirne un pò di più: ecco l’occasione!

Qui vi segnaliamo alcune risorse di taglio abbastanza pratico, se ne avete altre segnalatele nei commenti.

What do service designers do? from Lucy Kimbell on Vimeo.

Generali e introduzioni

• Un utile glossario: Service Design Glossary
• Una tassonomia degli strumenti: Service Design Tools
• Design Council on a user’s guide to Service Design
• The Harvard Business Review on Touchpoints Bring the Customer Experience to Life
• UrbanOmnibus on What is Service Design?
• Service Design Toolkit – Austin Center for Design
• Service Design – Practical access to an evolving field – Stefan Moritz
• Customer Journey Mapping Resources On The Web – James Kalbach
• Service Blueprint – Ives Pigneur
• The Service Blueprints Overview – 31volts
• Service Design Method – DesignThinkers
• Designing the Intangible: an Introduction to Service Design – Jennifer Bove & Ben Fullerton
• Designing Services – Nick Marsh (Engine Service Design)
• Designing for tomorrows needs – Torsten Hanning Hensel (Nouve)
• Innovation is served – Dutch ministry of Economic Affairs

Case Studies

• STBY’s social innovation projects
• Frontier Service Design’s Case studies
• ThinkPublic’s Case studies
• Service Design Applied to Airport Security – Jamin Hegeman

Open Door from abattenb on Vimeo.

Blog

• Donna di servizio – Lidia Tralli
• Jeff Howard: Design for Service
• Lauren Currie: Redjotter
• Lauren Tan: Letters to Australia
• Joel Bailey: Plate and Serve
• Qin Han: Design Generalist
• Rory Hamilto: Everything I know

Libri

• Service Design Books
• Designing Services with Innovation Methods
• Practices and Principles of Service Design
• This is Service Design Thinking

Organismi

• Service Design Network
• Service Design Research

(grazie a Lidia Tralli,  Paola Pierri e al team della Jam di Londra abbiamo integrato ulteriormente le risorse)